/* Complaints page — scoped, college-branded presentation. */
.cms-page--complaints {
  --complaint-navy: #1f3478;
  --complaint-navy-deep: #16265f;
  --complaint-blue: #2f58a7;
  --complaint-green: #129b57;
  --complaint-gold: #f7c71f;
  --complaint-ink: #17213a;
  --complaint-muted: #5f6b80;
  --complaint-border: #dce3ee;
  --complaint-surface: #f6f8fc;
}

/* Image-free hero with decorations drawn entirely from the College palette. */
.cms-page--complaints .bc-cms-internal-hero {
  min-height: 330px;
  padding: clamp(58px, 7vw, 92px) clamp(24px, 2vw, 56px);
  overflow: hidden;
  isolation: isolate;
  color: #fff;
  background:
    radial-gradient(
      circle at 92% 15%,
      var(--complaint-green) 0 54px,
      transparent 55px
    ),
    radial-gradient(
      circle at 80% 118%,
      var(--complaint-gold) 0 145px,
      transparent 146px
    ),
    radial-gradient(
      circle at 23% -30%,
      rgba(47, 88, 167, 0.75) 0 210px,
      transparent 211px
    ),
    linear-gradient(
      115deg,
      var(--complaint-navy-deep) 0%,
      var(--complaint-navy) 58%,
      #293f83 100%
    ) !important;
}

.cms-page--complaints .bc-cms-internal-hero::before {
  content: "";
  position: absolute;
  z-index: 0;
  top: -74px;
  right: 5%;
  width: 330px;
  height: 330px;
  border: 1px solid rgba(255, 255, 255, 0.3);
  border-radius: 50%;
  box-shadow:
    0 0 0 28px rgba(255, 255, 255, 0.045),
    0 0 0 58px rgba(255, 255, 255, 0.025);
  pointer-events: none;
}

.cms-page--complaints .bc-cms-internal-hero::after {
  content: "";
  position: absolute;
  z-index: 0;
  right: 21%;
  bottom: -38px;
  width: 190px;
  height: 150px;
  opacity: 0.52;
  transform: rotate(-12deg);
  background: radial-gradient(
      circle,
      var(--complaint-gold) 0 5px,
      transparent 6px
    )
    0 0 / 32px 32px;
  pointer-events: none;
}

.cms-page--complaints .bc-cms-internal-hero__media,
.cms-page--complaints .bc-cms-internal-hero .bc-actions {
  display: none !important;
}

.cms-page--complaints .bc-cms-internal-hero__inner,
.cms-page--complaints .bc-cms-internal-hero__content {
  position: relative;
  z-index: 2;
}

.cms-page--complaints .bc-cms-internal-hero__content {
  width: min(100%, 850px);
  max-width: 850px;
}

.cms-page--complaints .bc-cms-internal-hero .bc-eyebrow {
  margin-bottom: 16px;
  color: var(--complaint-gold);
  letter-spacing: 0.17em;
}

.cms-page--complaints .bc-cms-internal-hero h1 {
  margin: 0 0 16px;
  color: #fff;
  font-size: clamp(44px, 4.05vw, 64px) !important;
  line-height: 1.02;
  letter-spacing: -0.045em;
}

.cms-page--complaints .bc-cms-internal-hero h1::after {
  content: "";
  display: block;
  width: 90px;
  height: 7px;
  margin-top: 17px;
  border-radius: 999px;
  background: var(--complaint-gold);
}

.cms-page--complaints .bc-cms-internal-hero__description,
.cms-page--complaints .bc-cms-internal-hero__description p {
  max-width: 720px;
  margin: 0;
  color: rgba(255, 255, 255, 0.82);
  font-size: clamp(17px, 1.45vw, 21px);
  line-height: 1.65;
}

.cms-page--complaints .cms-section--forms {
  background: var(--complaint-surface);
}

.bc-complaint-section {
  position: relative;
  padding: clamp(58px, 7vw, 96px) 0;
  background:
    linear-gradient(90deg, rgba(31, 52, 120, 0.025) 1px, transparent 1px) 0 0 /
      44px 44px,
    var(--complaint-surface);
}

.bc-complaint-layout {
  display: grid;
  grid-template-columns: minmax(270px, 0.74fr) minmax(0, 1.4fr);
  gap: clamp(30px, 5vw, 70px);
  align-items: start;
}

.bc-complaint-intro {
  position: sticky;
  top: 130px;
}

.bc-complaint-intro .bc-programme-eyebrow {
  color: var(--complaint-green);
}

.bc-complaint-intro h2 {
  max-width: 470px;
  margin: 11px 0 18px;
  color: var(--complaint-navy);
  font-size: clamp(34px, 3.3vw, 52px);
  line-height: 1.05;
  letter-spacing: -0.035em;
}

.bc-complaint-intro > p {
  color: var(--complaint-muted);
  font-size: 17px;
  line-height: 1.7;
}

.bc-complaint-promise {
  display: grid;
  gap: 20px;
  margin: 34px 0;
}

.bc-complaint-promise > div {
  display: grid;
  grid-template-columns: 46px 1fr;
  gap: 15px;
  align-items: start;
}

.bc-complaint-promise i {
  display: grid;
  width: 46px;
  height: 46px;
  place-items: center;
  border: 1px solid rgba(18, 155, 87, 0.2);
  border-radius: 13px;
  color: var(--complaint-green);
  background: #fff;
  box-shadow: 0 8px 20px rgba(31, 52, 120, 0.07);
}

.bc-complaint-promise span {
  color: var(--complaint-muted);
  font-size: 14px;
  line-height: 1.55;
}

.bc-complaint-promise strong {
  display: block;
  margin-bottom: 3px;
  color: var(--complaint-ink);
  font-size: 15px;
}

.bc-complaint-intro .bc-complaint-privacy {
  padding: 17px 18px;
  border-left: 4px solid var(--complaint-gold);
  border-radius: 0 10px 10px 0;
  color: #4f5c71;
  background: #fff;
  font-size: 13px;
  line-height: 1.55;
}

.bc-complaint-privacy i {
  color: var(--complaint-navy);
  margin-right: 7px;
}
.bc-complaint-privacy a {
  color: var(--complaint-navy);
  font-weight: 700;
  text-decoration: underline;
}

.bc-complaint-card {
  overflow: hidden;
  border: 1px solid rgba(31, 52, 120, 0.12);
  border-top: 6px solid var(--complaint-navy);
  border-radius: 18px;
  background: #fff;
  box-shadow: 0 24px 60px rgba(24, 43, 96, 0.12);
}

.bc-complaint-form {
  padding: clamp(26px, 4vw, 50px);
}
.bc-complaint-honeypot {
  position: absolute !important;
  left: -10000px !important;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

.bc-complaint-output {
  display: none;
  margin: 0 0 28px;
  padding: 17px 19px;
  border-radius: 10px;
  font-size: 15px;
  line-height: 1.55;
}
.bc-complaint-output.is-visible {
  display: flex;
  gap: 11px;
  align-items: flex-start;
}
.bc-complaint-output.is-success {
  border: 1px solid #a9dfc2;
  color: #0f6739;
  background: #edf9f2;
}
.bc-complaint-output.is-error {
  border: 1px solid #f1b8bd;
  color: #8a2630;
  background: #fff1f2;
}

.bc-complaint-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 21px;
}

.bc-complaint-field {
  min-width: 0;
  margin-bottom: 25px;
}
.bc-complaint-field--full {
  grid-column: 1 / -1;
}
.bc-complaint-field label,
.bc-complaint-contact-fields legend,
.bc-complaint-evidence legend {
  display: block;
  margin: 0 0 8px;
  color: var(--complaint-ink);
  font-size: 15px;
  font-weight: 700;
  line-height: 1.35;
}
.bc-complaint-field label span {
  color: #bf2637;
}

.bc-complaint-help {
  margin: -2px 0 10px;
  color: #6f7a8d;
  font-size: 13px;
  line-height: 1.5;
}

.bc-complaint-form .form-control {
  width: 100%;
  height: 54px;
  padding: 0 15px;
  border: 1px solid var(--complaint-border);
  border-radius: 9px;
  color: var(--complaint-ink);
  background-color: #fbfcfe;
  font-size: 15px;
  transition:
    border-color 0.2s ease,
    box-shadow 0.2s ease,
    background-color 0.2s ease;
}

.bc-complaint-form textarea.form-control {
  min-height: 185px;
  height: auto;
  padding: 14px 15px;
  resize: vertical;
  line-height: 1.6;
}

.bc-complaint-form .form-control:focus {
  outline: 0;
  border-color: var(--complaint-blue);
  background: #fff;
  box-shadow: 0 0 0 4px rgba(47, 88, 167, 0.12);
}

.bc-complaint-form .form-control.is-invalid {
  border-color: #bf2637;
  box-shadow: 0 0 0 3px rgba(191, 38, 55, 0.08);
}
.bc-complaint-error {
  display: block;
  min-height: 18px;
  margin-top: 5px;
  color: #ac2434;
  font-size: 12px;
  line-height: 1.4;
}

.bc-complaint-contact-fields,
.bc-complaint-evidence {
  min-width: 0;
  margin: 2px 0 26px;
  padding: 25px 24px 2px;
  border: 1px solid #e5eaf2;
  border-radius: 12px;
  background: #f9fafc;
}

.bc-complaint-contact-fields[hidden] {
  display: none;
}
.bc-complaint-contact-fields legend,
.bc-complaint-evidence legend {
  width: auto;
  padding: 0 8px;
  color: var(--complaint-navy);
}
.bc-complaint-evidence legend span {
  margin-left: 7px;
  color: var(--complaint-green);
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.bc-complaint-label-row {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: baseline;
}
.bc-complaint-label-row > span {
  flex: 0 0 auto;
  color: #7a8496;
  font-size: 12px;
}

.bc-complaint-file {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
  margin: 12px 0;
  padding: 12px;
  border: 1px dashed #bec8d8;
  border-radius: 9px;
  background: #fff;
}

.bc-complaint-file label {
  display: inline-flex;
  gap: 8px;
  align-items: center;
  margin: 0;
  padding: 10px 13px;
  border-radius: 7px;
  color: #fff;
  background: var(--complaint-navy);
  cursor: pointer;
  font-size: 13px;
  font-weight: 700;
}

.bc-complaint-file input[type="file"] {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}
.bc-complaint-file-name {
  min-width: 0;
  overflow: hidden;
  color: #677286;
  font-size: 13px;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.bc-complaint-file .bc-complaint-error {
  grid-column: 1 / -1;
  min-height: 0;
  margin: 0;
}
.bc-complaint-remove-file {
  width: 34px;
  height: 34px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  color: #a42b39;
  background: #fff0f1;
}

.bc-complaint-add-file {
  margin: 4px 0 24px;
  padding: 9px 0;
  border: 0;
  color: var(--complaint-green);
  background: transparent;
  font-size: 13px;
  font-weight: 800;
}
.bc-complaint-add-file i {
  margin-right: 6px;
}
.bc-complaint-add-file[hidden] {
  display: none;
}

.bc-complaint-submit-row {
  display: flex;
  gap: 24px;
  align-items: center;
  justify-content: space-between;
  margin-top: 8px;
  padding-top: 25px;
  border-top: 1px solid #e4e9f1;
}
.bc-complaint-submit-row p {
  max-width: 365px;
  margin: 0;
  color: #747f91;
  font-size: 12px;
  line-height: 1.5;
}
.bc-complaint-submit-row p i {
  color: var(--complaint-blue);
  margin-right: 5px;
}

.bc-complaint-submit {
  display: inline-flex;
  min-height: 52px;
  padding: 0 22px;
  border: 0;
  border-radius: 8px;
  align-items: center;
  justify-content: center;
  gap: 18px;
  color: #fff;
  background: var(--complaint-green);
  box-shadow: 0 10px 22px rgba(18, 155, 87, 0.22);
  font-size: 14px;
  font-weight: 800;
  transition:
    transform 0.2s ease,
    background-color 0.2s ease,
    box-shadow 0.2s ease;
}
.bc-complaint-submit:hover {
  color: #fff;
  background: #0e864b;
  transform: translateY(-2px);
  box-shadow: 0 13px 26px rgba(18, 155, 87, 0.28);
}
.bc-complaint-submit:focus-visible {
  outline: 3px solid rgba(247, 199, 31, 0.8);
  outline-offset: 3px;
}
.bc-complaint-submit:disabled {
  cursor: wait;
  opacity: 0.72;
  transform: none;
}

@media (max-width: 991px) {
  .bc-complaint-layout {
    grid-template-columns: 1fr;
  }
  .bc-complaint-intro {
    position: static;
  }
  .bc-complaint-promise {
    grid-template-columns: repeat(3, 1fr);
  }
  .bc-complaint-promise > div {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 767px) {
  .cms-page--complaints .bc-cms-internal-hero {
    min-height: 285px;
    padding: 52px clamp(20px, 5vw, 28px);
  }
  .cms-page--complaints .bc-cms-internal-hero::before {
    right: -125px;
  }
  .cms-page--complaints .bc-cms-internal-hero::after {
    right: 2%;
  }
  .bc-complaint-section {
    padding: 48px 0;
  }
  .bc-complaint-promise,
  .bc-complaint-grid {
    grid-template-columns: 1fr;
  }
  .bc-complaint-promise > div {
    grid-template-columns: 46px 1fr;
  }
  .bc-complaint-form {
    padding: 25px 18px;
  }
  .bc-complaint-contact-fields,
  .bc-complaint-evidence {
    padding: 22px 15px 2px;
  }
  .bc-complaint-file {
    grid-template-columns: 1fr auto;
  }
  .bc-complaint-file label {
    grid-column: 1 / -1;
    justify-content: center;
  }
  .bc-complaint-submit-row {
    align-items: stretch;
    flex-direction: column;
  }
  .bc-complaint-submit {
    width: 100%;
  }
}

@media (prefers-reduced-motion: reduce) {
  .bc-complaint-form *,
  .bc-complaint-submit {
    transition: none !important;
  }
}