Enhancing the Student Experience Through Service Excellence

Boitekanelo College’s Student Services Department strengthened its focus on student support through a customer service workshop that explored ways to improve service delivery, create meaningful student experiences and enhance student retention.

The workshop was led by Mrs Tshepiso Scheffers, Head of Private and Personal Banking at FNBB, Mrs Borethe Mogwe, CVP Manager of Personal Banking, and the College’s Provost, Dr Tiro Mampane.

Discussions covered customer service excellence, creating exceptional experiences and strategies for retaining students. The session also provided an opportunity to explore how customer-centric practices could be applied in higher education, where effective communication, timely support and responsiveness to student needs contribute to a positive learning experience.

The discussions reinforced the importance of student support in advancing quality education, reflecting Sustainable Development Goal 4, which promotes inclusive and equitable quality education and lifelong learning opportunities.

The workshop reaffirmed the College’s commitment to continuously improving its student services and creating a supportive environment in which students can thrive academically and throughout their time at Boitekanelo College.